Sales Vice Presidents, Call Center Directors, Training Managers and Supervisors Greetings from the Florida Corporate Training Center.

If you've ever found just the right thing that seems to solve a lot of your big problems quickly - and with no side effects, then you'll understand why our clients use Telephone Sales Mastery.

Our mission is to help you create and maintain a sales culture that generates far more in quality sales and long-term customer retention than you are able to accomplish today. We can do this through our sales and sales management training programs, coupled with the work of your sales supervisors, trainers and telephone associates.

We started this journey back in 1991 and we have learned a lot over the years about what works and what doesn’t work in call centers.

We’ve worked with union environments and service centers that want to start selling. We have worked with sales organizations that did a lot of things well, but just needed a few elements to help them reach the summit.

Telephone Sales Mastery works because it encourages natural dialogue, which sales people embrace immediately, and shows them how to direct each call toward the best sales opportunities. Sales people that employ TSM become more respectful of callers’ needs and seem to be solely focused on the customer. 

Whatever the situation in your call centers,
if you are interested in selling more than ever before, CONTACT US

We will consult with you and find the best combination of training to meet your specific needs. Your sales people will become more proficient sales people and your supervisors and managers will become better sales coaches.

Thanks for visiting our web site and please don’t hesitate to call me directly at 1-800-683-9022.

Mark “Mo” Bellio
President
Florida Corporate Training Center