You have a lot of choices in sales training for your center.  Here are seven reasons why Sales Mastery is a great choice for all types of call centers.

1) Total Call Center Focus

There are loads of sales jobs and responsibilities, and only some of them fall under "call center."  Our work is exclusively with call centers - inbound and outbound sales, service-to-sales, help desks, technical centers, etc.  This means that all of our training modules cover the key selling skills, everything from how to build rapport, to best practices in offering products on service calls and inbound sales calls, to up-selling, cross-selling and the rest.  It was all developed here in the call center environment.

2) Loaded With Best Practices

Over the years, we have seen a lot of questionable training content that somehow qualifies as sales training.  Similar to proper instructional development, our training is based on a series of best practices in each key area.  The training is then built around this core.  Even if you have to shorten training, the best practices will always be there, so there is no loss of integrity or value for your investment.

3) Call Flows: An Effective Approach To Training Design

We build the most appropriate Best Practices into easy-to-follow, step-by-step Call Flows.  Once the examples dialogues from the Call Flows are perfected, all training is built to match them.  This guarantees that your most important skills will remain center stage throughout the program.

4) Customization

Whether you are interested in a single workshop or a training license, thorough customization is a standard step in the process.  Every element of the leaders' guide, participants' guide and media will be completely tailored before it ever reaches your participants.   Your sales associates will think the program was created by your own subject matter experts.

5) Licensing Advantages

We have been providing licenses since 1994.  By investing in our programs, you get years of value for future participants, and you never have to pay us an additional penny. 

6) Management Reinforcement

This is really our clients' "secret weapon" to success.  Simply rolling out a sales course, even an excellent program like TSM, does little if the supervisor level and senior center management levels are not "bought in" and "sold out" to the new best practices.  Our Call Center Floor Management course has transformed loads of centers.  Supervisors start incorporating true sales skills-coaching each day, rather than spending their floor time problem-solving only (e.g. fixing system glitches, taking escalations, answering questions, etc.).  If you build in this critical component, you will see massive change in your centers in very little time. 

7) Clients

We have a very active client list.  They will tell you that our programs - and the way we help clients implement them - are the best around; organized, well-planned and easy to implement.  We have done extensive call center work in service, sales and floor management for British Airways, Esurance.com, Sprint, WorldCom, BellSouth, Hewlett Packard, DHL Express, Adobe Systems, SYKES Enterprises, Deluxe Financial Services, Wachovia, Bank of America and many more.