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| To increase service levels or sales and maintain the increases,
everyone in a call center must be involved and well-equipped
to coach and reinforce performance. Whether for your service
personnel, sales people or supervisors (and your other support
employees), we can build a training plan from the following
courses to maximize your center's performance. |
| Call
Center Floor Management |
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Most call centers struggle to maintain high
performance levels in data base interaction, customer
service, quality and sales. The missing link
is often the floor managers and supervisors. When properly
trained, and equipped with an effective coaching strategy,
your floor management team will quickly change and improve
center performance that may have lagged for years. Call
Center Floor Management opens
the door to powerful floor-coaching tools that you won't
find in most management workshops. |
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Sales Mastery |
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The
Top Sales Training Workshop for Generating Substantial
Increases in Sales and Customer Retention.
Imagine a sales model that can generate more sales than
other sales technqiues while also being pleasing to
a customer? That's what you get with Sales Mastery . This
program was developed in the call center environment
for sales people who talk to potential customers and
existing customers. It is the ultimate tool for Cross-Selling
and Up-Selling.
Sales Mastery includes both an Inbound
version and an Outbound version.
Learn
More About Sales Mastery for Inbound.
Learn
More About Sales Mastery for Outbound.
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| Superior
Service |
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Research shows that
only callers who have been completely satisfied
on the phones stay loyal to suppliers.
Do your telephone
service associates give callers that "wow"
feeling when they call in? If not, customers will eventually
call new suppliers.
Superior
Service offers all the critical customer
service skills needed to achieve top service scores.
Additionally, Superior Service will motivate your telephone
service associates to make calls much more enjoyable
for callers. |
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| Training
for Trainers |
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Companies often invest millions of dollars in
training without equipping their instructors with the
know-how to facilitate real learning.
Training For Trainers
offers the very best skills for instructors,
whether they are new or have been training for years.
This is not a presentation skills course that has been
adapted to fit the world of training. It is a thorough
instructors' course that includes skills for stand-up
delivery and course design. |
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