Licensing
Advantages
Investing in a License is an excellent fit for most call
centers. Although proven telephone sales training is never
cheap, taking advantage of a site license – for about
the same amount as paying for a few training courses –
offers years of value with no strings attached.
What Do We Mean By Licensing?
Developing course content yourself can be very time consuming
and you don’t have a proven course offering when you’re
done. Hiring an outside training firm to train the employees
of a call center can also be very costly and ineffective,
especially when you consider the high turnover in many centers.
Licensing simply means that you purchase a license from us,
and then you own the content for good. The courses have all
been proven effective in a variety of industries, and we’ll
customize to your needs.
What Is A Single-Site License/Global
“No Strings” License?
Companies that have a single call center or wish to test our
programs at once site first can take advantage of the Single-Site
License. A Global “No Strings” license is for
multiple centers and locations. If you’re not sure which
your center will qualify for, don’t hesitate to contact
us. There is no difference in what you receive between the
licenses (see What You Get When You Buy).
Begin Improving Performance Immediately.
Ultimately, shopping for training is about improving performance,
whether it is sales, sales management, customer service or
any other type of performance objective. By purchasing from
FCTC and implementing our thorough certification (included
with purchase) your telephone associates can begin improving
right away, without having to wait until the training has
been developed.
No Per-Station Fees!
Unlike most licensing options offered by our competition,
you won’t pay a per-station fee. An organization with
5000 telephone employees doesn’t pay more simply because
they’re larger. You pay one fee and you own the material
forever.
Our Certifications Make Sure Your
Trainers Hit the Ground Running.
Purchasing any type of training license can be a waste of
money if your trainers don’t learn the very best ways
to train the course. Our clients will tell you that our four-day
training certifications are the very best available. Many
clients have since modeled their own certifications after
ours. These trainer certifications are thorough and rigorous
(and fun). Your trainers will be completely ready to deliver
the course upon completion of the certification.
Customize and Modify for All
of Your Needs.
Some of our clients have modified their materials so much
that even we barely recognize them. You can do as little as
changing colors on book covers to pulling entire modules out
and building them into other training courses. Once you own
the materials you use them to best suit your needs.
We Update Automatically.
Your materials will never become stale or outdated. As we
make updates we will make them available to you. These can
come in the form of a CD ROM, or we can email them to you. |
